Terms of service
PLEASE READ COLLAPSIBLE MENU ABOVE BEFORE ORDERING!
Effective Date: July 2026
Welcome to Bloom Botanicals. By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
Acceptance of Terms
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use this website and make purchases.
Products
Bloom Botanicals specializes in live houseplants. Because plants are living organisms, each one is unique.
Unless otherwise stated, product photos are representative of the plant you will receive. Variations in size, shape, maturity, variegation, coloration, leaf count, and growth pattern are natural and should be expected.
Plant Condition
Live plants are natural products and may arrive with minor cosmetic imperfections, slight shipping stress, soil displacement, or natural blemishes.
These cosmetic variations do not affect the overall health of the plant and are not considered grounds for store credit, replacement, or other compensation.
Plant Acclimation
Plants commonly experience an adjustment period after shipping. Yellowing leaves, minor leaf loss, temporary wilting, or slowed growth are normal as plants adapt to a new environment.
These natural acclimation responses are not considered shipping damage and do not qualify for store credit or replacement.
Photography Disclaimer
We make every effort to accurately represent our plants through photographs.
However, colors and appearance may vary due to natural plant variation, lighting conditions, camera settings, and individual device displays.
Pest Policy
Every plant is carefully inspected before shipment.
However, because we operate a live nursery, Bloom Botanicals cannot guarantee a completely pest-free environment. We strongly recommend quarantining all new plants before introducing them to your existing collection.
Orders
Submitting an order does not guarantee acceptance.
Bloom Botanicals reserves the right to refuse, limit, or cancel any order at our discretion, including orders suspected of fraud, abuse, resale, or other misuse.
No Cancellation Policy
Once an order has been placed, it immediately enters our fulfillment process.
Orders cannot be canceled, modified, combined, or refunded once submitted.
Please verify your shipping address and order details before completing your purchase.
Payment
Payment is due in full at checkout.
By completing your purchase, you authorize Bloom Botanicals to charge your selected payment method for the total purchase amount.
Shipping
Orders typically ship Monday through Wednesday to minimize transit time.
Shipping schedules may change due to holidays, weather, or other circumstances.
Estimated delivery dates are provided for convenience only and are not guaranteed.
Extreme Weather
Bloom Botanicals reserves the right to delay shipments during periods of extreme heat, freezing temperatures, severe weather, or other unsafe shipping conditions in order to protect live plants.
Weather Protection
Heat packs, cold packs, and insulation are available during appropriate seasons.
Customers who decline recommended weather protection assume responsibility for weather-related damage that may occur during transit.
Carrier Delays
Bloom Botanicals is not responsible for delays caused by USPS, UPS, FedEx, or other shipping carriers.
Carrier delays beyond our control may affect Live Arrival Guarantee eligibility.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Orders returned because of an incorrect or incomplete address will require additional shipping charges before being reshipped.
Original shipping charges are non-refundable.
Lost or Stolen Packages
Once a package has been marked Delivered by the shipping carrier, Bloom Botanicals is not responsible for lost, stolen, delayed, or unattended packages.
Live Arrival Guarantee
Please review our Return & Refund Policy for complete details regarding our Live Arrival Guarantee.
Claims must be submitted within 2 hours of delivery and include:
- Order number
- Photos of the plant
- Photos of the packaging
- Photos of the shipping label
Claims submitted after this period may not be approved.
Customer Responsibility
Proper care after delivery is the responsibility of the customer.
Bloom Botanicals cannot guarantee plant health after delivery due to environmental conditions, watering practices, lighting, humidity, pests, or other care-related factors beyond our control.
Returns & Refunds
Because we sell live plants, all sales are final.
Bloom Botanicals does not offer refunds to the original payment method.
Approved claims are eligible for store credit or replacement only, at Bloom Botanicals' sole discretion.
Chargebacks
If you experience an issue with your order, please contact us before initiating a payment dispute.
Bloom Botanicals reserves the right to provide order records, photographs, tracking information, delivery confirmation, and customer communications to financial institutions in response to chargebacks.
Customers who file fraudulent or abusive chargebacks may have future orders refused.
Intellectual Property
All Bloom Botanicals content—including logos, branding, product descriptions, photographs, graphics, videos, website design, and written content—is the property of Bloom Botanicals.
No content may be copied, reproduced, distributed, or used without prior written permission.
Limitation of Liability
Bloom Botanicals shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from the purchase or use of our products.
Our maximum liability shall never exceed the purchase price paid for the affected order.
Refusal of Service
Bloom Botanicals reserves the right to refuse service, cancel future orders, or permanently prohibit purchases from customers who engage in:
- Fraudulent activity
- Chargeback abuse
- Harassment or threatening behavior
- False claims
- Abuse toward staff
- Any activity that negatively impacts our business or community
Website Use
You agree not to use this website for unlawful purposes or in any manner that interferes with the operation, security, or functionality of the website.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Changes to These Terms
Bloom Botanicals reserves the right to modify these Terms of Service at any time without prior notice.
Continued use of this website constitutes acceptance of any updated Terms.
Contact Us
If you have questions regarding these Terms of Service, please contact Bloom Botanicals through our Contact page before placing your order.