Shipping policy
Effective Date: July 2026
At Bloom Botanicals, we take great care in packaging every plant to help ensure it arrives healthy and ready to thrive. Please review our shipping policy before placing your order.
Processing Time
Orders are processed in the order they are received.
Most orders are processed within 2–5 business days, excluding weekends and holidays.
Processing times may increase during sales, holidays, or periods of high order volume.
Shipping Schedule
To reduce the amount of time live plants spend in transit, Bloom Botanicals typically ships Monday and Tuesdays.
Orders placed later in the week may be held until the following shipping window to avoid weekend delays.
Shipping Carriers
We ship through trusted carriers such as USPS and primarily UPS.
The carrier used will depend on your location and the shipping option selected at checkout.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Package size
- Package weight
- Shipping destination
- Selected shipping speed
Weather Protection
During periods of extreme heat or cold, we recommend purchasing heat packs, cold packs, or insulation when available.
Customers who decline recommended weather protection assume responsibility for any weather-related damage that may occur during transit.
Extreme Weather Delays
Bloom Botanicals reserves the right to delay shipments during severe weather or unsafe shipping conditions to protect the health of your plants.
If your shipment is delayed for this reason, we will notify you as soon as possible.
Live Arrival Guarantee
We proudly offer a Live Arrival Guarantee.
If your plant arrives dead or with significant shipping damage, you must contact us within 2 hours of delivery.
Claims must include:
- Your order number
- Clear photos of the plant
- Photos of the packaging
- Photos of the shipping label
Claims submitted after the 2-hour window may not be approved.
Approved claims are eligible for store credit or replacement only, at Bloom Botanicals' sole discretion.
Carrier Delays
Once your package has been accepted by the shipping carrier, Bloom Botanicals is not responsible for delays caused by:
- USPS
- UPS
- FedEx
- Weather
- Natural disasters
- Mechanical issues
- High shipping volume
Shipping transit times are estimates and are not guaranteed.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Orders returned because of an incorrect or incomplete address will require payment of additional shipping charges before they can be reshipped.
Original shipping charges are non-refundable.
Lost or Stolen Packages
Once a package has been marked Delivered by the shipping carrier, Bloom Botanicals is not responsible for lost, stolen, misplaced, or unattended packages.
If you believe your package has been lost, we recommend contacting the shipping carrier directly.
Plant Acclimation
Live plants may experience temporary shipping stress, including:
- Yellowing leaves
- Minor leaf loss
- Slight wilting
- Soil movement
- Cosmetic imperfections
These are normal acclimation responses and do not qualify for store credit or replacement.
Shipping Restrictions
Bloom Botanicals currently ships only to locations where the plants in your order may legally be shipped.
Some plant varieties may be restricted based on state or federal regulations.
Orders containing restricted plants may be canceled if shipment cannot legally be completed.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Please monitor your tracking information and retrieve your package promptly after delivery.
Questions?
If you have any questions about shipping or your order, please contact Bloom Botanicals before placing your order. We're always happy to help.