Refund policy

At Bloom Botanicals, every plant is carefully selected, inspected, and packaged to arrive healthy and ready to thrive. Because we sell live plants, our return policy is a little different than traditional retail.

**Natural cosmetic imperfections, minor shipping stress, and slight soil movement are normal with live plants and are not considered defects. Each plant is unique, and size, variegation, and leaf count may vary from listing photos.**

Live Arrival Guarantee

We guarantee that your plants will arrive alive and in healthy condition.

If your order arrives with significant damage or a dead plant, please contact us within 2 hours of delivery with:

• Your order number

• Clear photos of the plant

• Photos of the packaging

• Photos of the shipping label

We will review each claim individually and work with you to provide a replacement, store credit, or refund when appropriate.

Returns

Due to the perishable nature of live plants, we do not accept returns or exchanges.

Once a plant leaves our care, we cannot guarantee how it has been handled or maintained.

Shipping Delays

Bloom Botanicals is not responsible for delays caused by:

• Weather

• Carrier delays

• Incorrect shipping addresses

• Packages left unattended after delivery

We strongly recommend tracking your package and bringing it indoors as soon as it arrives.

Weather Protection

Heat packs, cold packs, and insulation are available during checkout.

Choosing not to purchase recommended weather protection may void our Live Arrival Guarantee when weather-related damage occurs.

Refunds & Store Credit

Because we sell live plants, all sales are final. We do not offer refunds to the original payment method.

If your order qualifies under our Live Arrival Guarantee, approved claims will be resolved with Bloom Botanicals store credit or a replacement plant, at our discretion.

No Cancellation Policy

Once an order is placed, it cannot be canceled or modified. Our team begins processing and preparing live plants for shipment immediately to ensure they arrive in the best possible condition.

Please review your order carefully before completing your purchase, including your shipping address and selected items.

If you have any questions before ordering, we're always happy to help.

Chargebacks & Payment Disputes

If you experience an issue with your order, please contact us before initiating a chargeback or payment dispute. We are committed to resolving legitimate concerns promptly.

Filing a chargeback without first giving us the opportunity to resolve the issue may result in the forfeiture of future purchasing privileges with Bloom Botanicals. We reserve the right to provide documentation—including order details, photographs, tracking information, and correspondence—to the payment processor in response to any dispute.

Questions?

We're always happy to help.

If you have any questions before or after your order, please reach out through our Contact page or email us. Our goal is to provide healthy plants, secure shipping, and excellent customer service with every order.